tk1917 Privacy Policy — Your Data, Protected

1. Introduction

1.1 tk1917 is an online casino and sports betting platform serving players across Bangladesh. We are committed to protecting the privacy and personal data of every player who entrusts us with their information.

1.2 This Policy applies to all personal data collected through the tk1917 website, mobile interface, customer support communications, and any other channel through which you interact with the Platform.

1.3 This Policy should be read in conjunction with the tk1917 Terms & Conditions and the Responsible Gaming Policy, both of which are accessible from the site footer.

1.4 If you have any questions about how tk1917 handles your personal data, you may contact the support team at any time using the contact details provided in Section 15 of this Policy.

2. Data We Collect

2.1 tk1917 collects the following categories of personal data from players and prospective players:

Category	Examples	Purpose
Identity Data	Full name, date of birth, national ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile phone number, residential address	Account communication, support, KYC verification
Financial Data	Mobile wallet reference (bKash, Nagad, Rocket, Upay), transaction amounts, deposit and withdrawal history	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session timestamps	Security monitoring, fraud detection, Platform optimisation
Usage Data	Games played, bet amounts, wagering history, session duration, pages visited	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat transcripts, emails sent to/from support , feedback submissions	Customer support, service improvement, dispute resolution

2.2 tk1917 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information, unless such information is voluntarily disclosed by the Player in the course of a support interaction or responsible gaming request.

2.3 You are not obligated to provide all categories of data listed above. However, failure to provide data required for KYC verification will prevent the processing of withdrawal requests, as described in the Terms & Conditions.

3. How We Collect Your Data

3.1 Directly from you. The majority of personal data we hold is provided directly by you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional communication.

3.2 Automatically through the Platform. When you access and use the tk1917 Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This data helps us maintain Platform security, detect fraudulent activity, and understand how players interact with our services.

3.3 From payment processors. When you initiate a deposit or withdrawal, our payment processing partners — including mobile wallet providers such as bKash, Nagad, Rocket, and Upay — may share transaction reference data and confirmation status with tk1917 for the purpose of crediting or debiting your account accurately.

3.4 From game providers. Third-party game studios integrated into the tk1917 Platform may share game session data, round outcomes, and Return-to-Player ("RTP") statistics with tk1917 for the purpose of account reconciliation, dispute resolution, and responsible gaming monitoring.

3.5 From identity verification services. Where tk1917 uses a third-party KYC or identity verification provider, that provider may share verification outcomes and associated identity attributes with tk1917 for the purpose of confirming your eligibility to use the Platform.

4. Legal Basis for Processing

4.1 tk1917 processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your Account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other applicable legal obligations.
• Legitimate interests: Processing carried out to detect and prevent fraud, maintain Platform security, improve our services, and conduct internal analytics — provided such interests are not overridden by your privacy rights.
• Consent: Processing carried out with your explicit consent, including sending promotional emails and personalised bonus offers. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Use Your Data

5.1 tk1917 uses the personal data it holds for the following purposes:

• To register and manage your player Account, including verifying your identity and age;
• To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• To fulfil KYC and anti-money laundering compliance obligations;
• To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct as described in the Terms & Conditions;
• To provide customer support and resolve disputes;
• To monitor gambling behaviour and support responsible gaming interventions where appropriate;
• To communicate important account and Platform updates (e.g., changes to Terms & Conditions or this Policy);
• To send promotional communications and personalised bonus offers, where you have provided consent to receive such communications;
• To improve the Platform through internal analytics, session data analysis, and performance monitoring;
• To comply with applicable legal requirements and respond to lawful requests from regulatory or law enforcement authorities.

5.2 tk1917 does not use automated decision-making processes that produce legal or similarly significant effects on players, without human review being available upon request.

6. Data Sharing & Disclosure

6.1 tk1917 does not sell, rent, or trade your personal data to unrelated third parties. We share personal data only in the limited circumstances described below.

6.2 Service providers and processors. We share data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), IT infrastructure providers, and customer support tools. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the service they are contracted to deliver.

6.3 Legal and regulatory disclosures. tk1917 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or to protect the legal rights of tk1917 or its players.

6.4 Business transfers. In the event that tk1917 undergoes a merger, acquisition, or sale of all or part of its assets, player data may form part of the transferred assets. Players will be notified of any such transfer and of any resulting changes to this Policy.

6.5 With your consent. tk1917 may share your data with third parties in circumstances not covered above, provided that your explicit consent has been obtained in advance.

7. Cookies & Tracking Technologies

7.1 tk1917 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you between sessions and provide a consistent experience.

7.2 The following categories of cookies are used on the tk1917 Platform:

• Strictly necessary cookies: Required for the Platform to function. These enable secure login sessions, session state management, and fraud prevention. They cannot be disabled without affecting core Platform functionality.
• Performance cookies: Used to collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data helps us improve Platform performance.
• Functional cookies: Used to remember your preferences, such as your preferred language setting or recently played games, to provide a more personalised experience.
• Targeting and analytics cookies: Used to understand player behaviour patterns and measure the effectiveness of promotional campaigns. These are only placed with your consent.

7.3 You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform, but may affect certain personalisation features.

8. Data Security

8.1 tk1917 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure.

8.2 Security measures in place include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest within our database infrastructure;
• Role-based access controls ensuring that staff can access only the personal data necessary for their specific function;
• Regular security audits and penetration testing conducted by independent cybersecurity professionals;
• Two-factor authentication ("2FA") options available for player accounts;
• Automated monitoring systems that flag suspicious login attempts and unusual account activity in real time.

8.3 While tk1917 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are advised to use strong, unique passwords and to enable 2FA where available. In the event of a data breach that is likely to result in a high risk to your rights, tk1917 will notify affected players without undue delay.

9. Data Retention

9.1 tk1917 retains personal data for only as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce agreements.

9.2 The general retention periods applied by tk1917 are as follows:

• Account and identity data: Retained for the duration of your active account relationship and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, to support dispute resolution and service quality review.
• Technical and usage data: Retained for up to twelve (12) months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent period and for one (1) year following withdrawal of consent, as evidence of the consent record.

9.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.

10. Your Rights

10.1 As a player on the tk1917 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the support team at [email protected] with a clear description of your request.

• Right of access: You have the right to request a copy of the personal data tk1917 holds about you.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held about you is corrected or updated.
• Right to erasure: You have the right to request deletion of your personal data, subject to tk1917's legal obligation to retain certain data as described in Section 9.
• Right to restriction: You have the right to request that tk1917 temporarily restricts the processing of your personal data while a rectification or objection request is being considered.
• Right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 tk1917 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with notice provided to the Player.

10.3 tk1917 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

11. Children's Privacy

11.1 The tk1917 Platform is strictly intended for adults aged 18 years and above. tk1917 does not knowingly collect or process personal data from individuals under the age of 18.

11.2 If tk1917 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the associated Account will be closed in accordance with the Terms & Conditions.

11.3 If you are a parent or guardian and believe that your child has registered an Account on the tk1917 Platform, please contact [email protected] immediately so that the matter can be investigated and resolved without delay.

12. Third-Party Services

12.1 The tk1917 Platform integrates third-party services including game studios, payment processors, and analytics providers. When you interact with these services, their own privacy policies apply to the data they collect directly.

12.2 tk1917 is not responsible for the privacy practices of third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, or payment providers such as bKash, Nagad, Rocket, and Upay. Players are encouraged to review the relevant privacy policies of these providers for a complete understanding of how their data is handled.

12.3 All third-party service providers with whom tk1917 shares personal data are required, by contractual obligation, to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards.

13. International Data Transfers

13.1 Some of the third-party service providers used by tk1917, including certain game studios and IT infrastructure providers, may process personal data outside of Bangladesh. Where such transfers occur, tk1917 takes steps to ensure that an adequate level of protection is applied to your data.

13.2 International transfers are conducted only to countries or organisations that provide a comparable standard of data protection, or subject to binding contractual clauses that impose equivalent protections on the receiving party.

13.3 If you would like further information about the safeguards applied to any specific international data transfer, please contact the support team at [email protected].

14. Amendments to This Policy

14.1 tk1917 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to players via the email address registered on their Account or through a prominent notice displayed on the Platform.

14.2 The effective date at the top of this Policy reflects the most recent revision. Players are encouraged to review this Policy periodically to stay informed about how their personal data is being handled.

14.3 Continued use of the tk1917 Platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request Account closure under the Terms & Conditions.

15. Contact & Complaints

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk1917 handles your personal data, please contact the team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Include "Privacy Request" or "Data Rights Request" for faster routing
• Response time: Within 2 business hours during Bangladesh Standard Time (BST, UTC+6) operating hours; within 24 hours otherwise
• Language: English

15.2 If you are not satisfied with the response you receive, you have the right to escalate your complaint through the dispute resolution process described in the Terms & Conditions. tk1917 takes all privacy complaints seriously and commits to resolving them in a fair and timely manner.